Request your demo package
With Lite Scheduler, you can quickly generate a complete schedule for a customer service team of up to 100 employees.
The algorithm assigns staff at the times when they are most valuable.
It takes into account each individual employee’s availability and skills.
Because the program is built in Excel and VBA, it is accessible and easy to implement.
If you’re still scheduling manually in Excel, Lite Scheduler can immediately improve your customer service accessibility.
Lite Scheduler makes scheduling enjoyable, ensures efficient staffing, and helps prevent long wait times.
Request your free demo starter package using the contact form below:
Lite Scheduler is made for:
- Customer service departments that aren’t ready for a full software solution but are too large to keep scheduling manually (15–100 employees).
- Contact centers looking to save time, so more focus can be placed on traffic management, analysis, and strategic advice.
- Teams that rely on a single colleague with strong Excel skills, making it difficult to hand over work during vacations or leave.
- WFM teams that want better insight into expected performance based on the forecast and the schedule.
What is supported by Lite Scheduler?
Supported:
- Automatically generate schedules in Excel within 5 minutes.
- Up to 100 employees per template.
- Optimize staffing per interval.
- Automatically schedule lunch and short breaks.
- Schedule in 15-minute intervals.
- Multi-skill scheduling.
- Built-in Erlang calculations.
- Plan for phone, chat, and written communication channels.
- Schedule non-productive tasks and absences.
- Publish the schedule to the department.
Not supported (yet):
- Capacity Planning
- Forecasting (See: AIM Forecasting)
- Trade shifts (manual)
What is required to get started?
- All employees must be able to open an Excel file to view their schedule.
- Planners need a standalone version of Excel. Office 365 is also fine.
- SharePoint or a network drive is required to publish the schedules to the department.
Schedule a 1-1 demo:
Discover during the demo what a schedule for your customer service department will look like in Lite Scheduler.